Our cloud call center provides your business with all of the benefits and functionality of a sophisticated call center without the hassle of upfront purchases, upgrades, maintenance or licensing. Our managed call center provides useful features, including: Interactive Voice Response (IVR), multi-channel access for voice, fax and e-mail, expandable Automatic Call Distribution (ACD), powerful reporting, and skill-based routing. Most importantly, it is scalable to serve any number of agents or locations. Our cloud call center service can be integrated with any existing telephony infrastructure, providing you with added flexibility.
VD17 Call Center Agent app
- VoIP Soft Phone
- Instant Messaging Client
- Agent Panel
- Agent Status & Efficiency
- Agent Operations
- Fax Send/Receive
- Agent Pause Reason Codes
ACD Queues
- Unlimited Agents and Queues
- Queue Strategies
- Call Recording
- Predictive Dialer
- Queue Call Back
- Static Member Login
- Powerful Reporting
- PDF/CSV reports
Call Center Statistics
- Queues/Agents statistics and real time status
- Inbound/Outbound Graphs
- CSV and PDF Data Export
- Windows, Mac, and Linux Desktop Applications
Real Time Agent
- Monitoring
- Barging
- Listening
- Monitoring
Custom Feature programming
Per customer request, we develop custom features for specific business requirements.
Call Recording
- System
- Agent
- Queue
- Instant
Legacy Technology Support
Technology integrated; compatible with legacy PBXs, IP-PBXs and Hosted telephony systems.
